Shipping Policy & Refund Policy
Shipping Policy
Last updated: September 19, 2026
Thank you for shopping with Chrysalis Skin Lab, a brand of The Chrysalis Emporium LLC. Here's what to expect when you place an order.
Processing time
Orders are processed and shipped within 2 business days. You'll receive a confirmation email with tracking as soon as your order is on its way.
Delivery time
Most US orders arrive within 3 to 7 business days after shipping. Delivery times are estimates and can vary with the carrier.
Shipping costs
The Skin Lab Kit always ships free. All other US orders over $50 ship free too. For orders under $50, a flat rate is shown at checkout.
Where we ship
We currently ship within the United States. Join our email list to hear when we expand.
Tracking
Every order ships with tracking. If your package seems delayed or lost, email info@chrysalisskinlab.com and we'll help.
Wrong or undeliverable address
Please double-check your address at checkout. If a package is returned to us because of an incorrect address, we'll reach out to arrange reshipping.
Returns
Every order is covered by our 30-day Happiness Guarantee. The details are in our Return & Refund Policy.
Contact
The Chrysalis Emporium LLC, PO Box 880342, San Diego, CA 92168. Email: info@chrysalisskinlab.com.
Return & Refund Policy
Last updated: September 19, 2026
Chrysalis Skin Lab is a brand of The Chrysalis Emporium LLC. We're a small studio and we'd rather sort something out than have you stuck with a bottle you don't want. Here's how each situation works.
Our 30-day Happiness Guarantee
You opened it, gave it a real try, and it wasn't the one. Email info@chrysalisskinlab.com within 30 days and we'll refund it or give you store credit, whichever you'd prefer, and there's nothing to send back. This covers the Skin Lab Kit and every full-size serum, duo, and trio. It's a goodwill make-good rather than something to run on repeat, so it's one per customer.
Unopened, and you changed your mind
Email info@chrysalisskinlab.com within 30 days of purchase with your order number and the reason for the return. Wait for our confirmation and instructions, then ship the item back using a trackable method. The item needs to be unused, in its original packaging, and in the same condition you received it. Customers are responsible for return shipping costs.
If a serum doesn't agree with your skin
Stop using it and email info@chrysalisskinlab.com. Please hang on to the bottle rather than throwing it out, because the lot code on the base helps us keep accurate records. We read every one of these ourselves and we'll look after you. We're not able to give medical advice, so if it isn't settling, or you're worried at any point, please see a doctor or a dermatologist.
Damaged, wrong, or missing items
Contact us at info@chrysalisskinlab.com right away and send a quick photo if you can. We'll send a replacement or refund you in full, your choice, and you don't need to return anything.
Items we can't take back
Gift cards, and promotional or clearance items.
Refunds
Where something is coming back to us, approved refunds are issued within 7 business days of us receiving and inspecting the return. Where nothing needs returning, we issue the refund within 7 business days of agreeing it with you. Refunds go to your original payment method. If a returned item doesn't arrive in its original condition, a partial refund may apply.
Exchanges
We do not offer direct exchanges. To exchange an item, follow the return process above and place a new order for the product you want.
Order cancellations
To cancel an order, contact us as soon as possible. Once an order has shipped it cannot be canceled, and the standard return process applies.
Contact
The Chrysalis Emporium LLC, PO Box 880342, San Diego, CA 92168. Email: info@chrysalisskinlab.com.